In order to take part in any of the experiences you must:
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be six years old or over;
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children with 6 or 7 years may only take part if accompanied by another participant 16 years old or over;
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Know how to swim and be in good physical shape;
For safety reasons the following people cannot participate in any of the experiences: pregnant women, people with strong physical or mental disabilities (as this may limit the capacity to fully understand instructions and/or perform the aquatic activities), people with skin disorders, people under the influence of alcohol or drugs, people with hydrophobia, people with any other condition which may compromise the participant or the dolphins’ well-being.
Main requirements to be respected:
Be at the Dolphin Emotions reservation stand (located inside the Zoomarine park) 45 minutes before the start of the session in order to register and become familiar with the rules of participation.
Be at the Dolphin Emotions experience meeting point 15 minutes before the start of the session (delays are not refundable).
Remove all personal objects such as: earrings, necklaces, watches, bracelets, contact lenses, glasses, photo and video cameras, hair accessories or any other object that can cause the dolphins harm either by ingestion or abrasion.
Wear a wetsuit or life jacket (provided by Zoomarine), underneath the wetsuit, one should wear bathing suit (use of a t-shirt is optional)
Take a shower with the wetsuit on (remove all make-up).
Fully respect all instructions given by Zoomarine staff.
Treat all dolphins with respect, avoiding any attitude or behaviour which may cause stress or injury to the specimen.
Keep a quiet and calm attitude at all time.
Commercial Information:
Each participant will need to purchase a ticket specifically for one of the experiences.
Each spectator will need to purchase a specific ticket to be able to accompany the participant.
Entrance to Zoomarine theme park is included in the participants ticket and the accompanying spectators ticket on the day of the experience.
The visitor who has already purchased the ticket to the Theme Park, can buy indoors the Accompanying Spectator ticket by single price of €2.00 (sold only inside the park).
Children under 1,00 meter of height may attend for free as spectators accompanying the participant.
The spectators will watch from a location adjacent to the pool where the session takes place.
Spectators will not have access to the dolphins.
Zoomarine reserves the right to use the participant’s images of the Dolphin Emotions. The captured images will be used, exclusively, in a video/dvd/photos production to be commercialised to those participants.
Cancellations and non-attendance:
All reservations must be cancelled with 2 days notice (until 5pm on the second day before the reservation).
All participants should arrive at least 45 minutes before the start of the session.
In the event of non-attendance by a participant (arriving 45 minutes before the start) with the reservation not having been cancelled beforehand (with 2 days notice), the full amount will be charged and no refunds will be possible.
Should Zoomarine be obliged to terminate the experience, due to climatic, technical or zoological reasons, we reserve the right to postpone the session or transfer it to another date. If the participant is unavailable at the new time, he or she will be reimbursed for the cost of the program.
