Park Operating Rules

To ensure a safe and relaxing day, we advise you to pay attention to the park operating rules as well as the safety rules of each amusement/attraction and the instructions given by our staff.


1) ZOOMARINE THEME PARK

Park Hours/Timetables
  • Check the park's opening / closing hours and calendar before your visit. .
  • To enjoy all we have to offer we recommend you spend at least one full day at the park.
  • Certain equipments, attractions, shops and restaurants have different opening and closing times and may be closed at certain times of the year.
  • The times of the presentations, attractions and other activities are made available at the entrance of the park on the day of the visit.
  • Due to safety reasons, maintenance and weather conditions, some presentations, amusements and other attractions may be closed. We apologize for the inconvenience and remind you that these reasons will not be accepted as a claim for a discount or a refund of the admittance ticket.
  • The Park Management reserves the right to define the services available and their respective schedules.

Presentations
  • All schedules are subject to last minute changes.
  • The stadiums will open 30min. prior to the beginning of the presentations, after reaching full capacity no more entries will be permitted.
  • It is not permitted to smoke or park Strollers / Kiddy-Cars at the entrances or inside the stadiums.
  • In some presentations you will get wet if you sit in the seats nearest the stage. Keep the most important objects safe.

Amusements/Attractions
  • The amusements /attractions are subject to their own rules and access may be limited due to hight, age, physique and health condition.
  • Visitors must observe at all times the safety recommendations applicable when entering each attraction and follow any indications given by the Park staff.
  • For safety reasons access to certain equipment/ attraction may be denied.
  • Whenever there are equipment regulation requirements, children should be accompanied by an adult.
  • Indications given by park staff must be followed, reserving these the right to refuse entry to an attraction for safety reasons.
  • Zoomarine does not accept responsibility for accidents occurred due to neglect to follow the safety rules.
  • For hygiene reasons we highly recommend the use of t-shirt, on the amusement rides and during the 4D cinema session.
  • In some amusements and attractions you will get wet. Keep the most important objects safe.

Hygiene and Safety
  • Canopies/tents, glass objects and pets are not permitted inside the park, and it is also not permitted to play football.
  • Do not run in the park, and do not walk barefoot outside Zoomarine Beach and swimming pools.
  • The use of a full swimming costume is mandatory for all visitors (including children and babies).
  • Respect the restricted and exclusive access areas.
  • In the restaurant areas picnics are not allowed .
  • Zoomarine's management may refuse admission or presence in the park if the safety regulations are not complied with.
  • Due to safety reasons, maintenance and weather conditions, some presentations, amusements and other attractions may be closed. We apologize for the inconvenience and remind you that these reasons will not be accepted as a claim for a discount or a refund of the admittance ticket.
  • All children under 12 years old should always be accompanied by an adult, and are of his entire responsibility. Any damages caused are responsibility of the parents or tutors/ guardians.
  • Weapons and dangerous items will not be admitted within the theme park premises.
  • Remote controlled toys and drones are not allowed within the park premises.
  • Zoomarine does not tolerate any aggressive behaviour towards staff, other visitors and/or animals present in the theme park. Should any incident occur, measures will be taken so that the person be removed from the theme park premises and if necessary police will be contacted. Examples of non tolerated behavior include:
    • Intimidation (shouting or rudeness);
    • Abusive behaviour, spoken, in gestures, physical obstruction, etc;
    • Weapon possession;
    • Personal insults;
    • Any kind of undesired physical contact;
    • Any kind of harassment.

Accessibility

  • Zoomarine theme park is accessible to people with reduced mobility where they can attend to zoological presentations, attractions and other leisure and fun areas.
  • Some attractions, amusements and experiences, given their nature and safety rules, may impose restrictions to their use. These conditions may apply to any visitor, with or without reduced mobility.
  • See more specific information at: tripaccessible.com/

Free Parking 

  • Zoomarine has a wide free parking area.
  • Parking is free, and the Portuguese Highway Code applies.
  • Visitors must follow at any time the directions provided by the Zoomarine staff.
  • We strongly advise not to leave objects or valuable items in your vehicle and to make sure that all windows and doors are locked.
  • Zoomarine cannot be held responsible for objects or valuable items left inside the vehicles.
  • For security reasons, it's not allowed to stay overnight or camping.

Photography and Filming (CCTV)

  • Capture of images and and filming is only allowed for personal use, for any other purpose will require previous agreement from the Management of the Park.
  • Sporadically filming by third parties may occur within the Theme Park premises, Parking and surrounding areas. Whenever possible the places involved will be signed, but the visitors henceforth allow such images to be used for promotional uses.
  • CCTV- For your protection, the park is under closed circuit television surveillance and sound and images will be recorded.
  • In some attraction/amusements flash photos will be taken, for posterior sale as souvenirs.

Entrance Ticket - Theme Park

  • The entry ticket to Zoomarine allows the use of all the activities, namely presentations, 4D Cinema, aquarium, exhibition centre, attractions and Zoomarine Beach.
  • The ticket does not include Dolphin Emotions experiences, transportation services, restaurants & merchandising and other complementary services available inside the park.
  • Infants under 1,00 meter high have free entrance to the park.

The following entry tickets are applied in the Theme Park::
  • Babies/Infants (<1,00 meter) - Children less than 1.00 meter of height.
  • Junior (>= 1,00 meter - 10 years) – Children with height of 1 meter and up to 10 years of age.
  • Normal (11 - 64 years) - Visitors between 11 and 64 years old.
  • Senior (>= 65 years) - Visitors with 65 years or older.
  • Especial (Disability >= 33%) - Visitors with declared disability equal or higher than 33% 33% (extended to a maximum of 1 accompanying for dependents with reduced mobility).
Warning:
  • Children are measured at the entrance to the park and with footwear. If it is not accompanied by a valid ticket, the amount to be charged will be the full price stipulated at the physical ticket office of the theme park.
  • It may be necessary to provide proof of age. If it is not presented, the management reserves the right to charge the full price stipulated at the physical ticket office of the theme park.
  • The special entrance ticket is valid only at the park ticket office on the day of the visit and upon compulsory presentation of a valid document of declared disability.

Purchasing Zoomarine Tickets
  • You can purchase your ticket online (until 15pm of the visit day), at the park's ticket office or through our official Zoomarine agents.
  • The following entry tickets can be purchased at Zoomarine's online ticket office:
    • Individual Entrance 1-Day;
    • Individual Entrance 2-Days;
    • Annual Pass;
    • Zoomarine GIFT;
    • Summer Camp – SAM's Club;
    • Summer Camp – Zoomarine's Guardians;
    • Dolphin Emotions Experiences (see point #2);
    • Transporte Service (when associated with entrance ticket to the theme park);
  • Group Visits, School Visits, Birthday Parties, must be booked directly with the theme park, at least 7 days in advance.
  • The following tickets can only be purchased at the physical ticket office of the Theme Park: Special Entrance, Guided Tours, 2nd DAY Entrance, Thematic Events.
  • The Zoomarine online ticket service allows you to make payments by Multibanco-ATM (Portugal only), Credit Card and Paypal.
  • The payment pages are responsibility of Redunicre and Paypal. For bigger safety and privacy, no other entity has access to the data inserted, so any mistakes occurring during the payment process and validation are the entire responsibility of the user and the respective entities.
  • Prices stated in the Zoomarine site are only allowed for electronic tickets acquired in the online office, excepting (special ticket, group visit ticket, birthday Parties, school and guided visits, 2nd Day visit and theme parties).
  • The Zoomarine Electronic Ticket can be presented directly at the park entrance in digital format (smartphone) or printed format (paper).
  • To benefit any discount campaigns, promotions, agreements or partnerships, etc, the visitor should present at the time of purchase the respective document (discount coupon, card, proof of age, etc). Non presentation of these, invalidates any discount/offer. The campaigns and promotions are not accumulative.
  • Park Management reserves the right to change any prices, suspend or alter campaigns and/or promotions when considered appropriate without the need to pre-warm the users.

Cancellation, refund and no-show policy


Ticket types (Entrance Tickets)

Individual Entrance  – 1 Day
  • The "1 Day - Individual Ticket" allows the visit to the Theme Park being the valid for the day indicated on the ticket.

Individual Entrance – 2 Days (2nd Day Entrance)
  • The "2 Day - Individual Ticket" allows the visit to the Theme Park for 2 days.
  • The “2nd Day Entrance” is valid up to 10 days after the 1st visit.
  • Access to the park on the 2nd day is done with a bracelet, that is personal and non-transmissable. If the bracelet is not presented or has in any way been tampered with access to the park will not be granted.
  • To obtain/purchase your bracelet please visit the "2nd Day Entrance" office located inside the theme park on the 1st day of your visit.
  • After leaving the park, you cannot purchase the "2nd Day Entrance".

Zoomarine Gift
  • This voucher entitles its user to one entrance into the Zoomarine Theme Park on any date within the validity period indicated.
  • Gift Validity Period: 1 year from date of purchase.

Annual Pass
  • The Annual Pass is available for purchase exclusively in the Online Ticket Office.
  • Zoomarine Annual Pass-holder benefits includes:
    • Free entry to the theme park for a year (subject to the park's opening calendar);
    • 20% discount on individual entries up to a maximum of 3 guests;
    • 10% discount at the Flamingo Restaurant and Samy Shop merchandising items.
  • The validity of the Annual Pass starts from the day after purchase.
  • The Annual Pass is personal and non-transferable and must be presented with the holders valid ID.
  • The Renewal of the Annual Pass can be made 1 month before the expiry date on the card and up to 1 month later after. Later than this deadline the Annual Pass is canceled.
  • The Annual Pass gives benefits at Zoomarine partners. These partnerships may vary from year to year, and it is the responsibility of the pass holder to inform himself in advance of the partnerships in force.

Zoomarine + Hotel (package)
  • The Zoomarine+Hotel package offers a vast choice of accommodation options from hotels to apart-hotels, including entry to Zoomarine every day* during the length of your stay.
  • Access the reservation platform Zoomarine+Hotel to view the partner hotels.
  • When booking with one of the partner hotels, you will receive within approximately 24hours an email with the hotel reservation and the corresponding electronic Zoomarine ticket.
  • The ticket Zoomarine+Hotel is valid for entry to the theme park on the 1st visit day. *Access on the following days during the whole duration of the stay at the partner hotel, is done solely and exclusively throughout the Zoomarine+Hotel bracelet.
  • On the 1st visit day head to the “2nd DAY ENTRANCE” Kiosk located inside the theme park to put on your Zoomarine+Hotel bracelet (after leaving the park it is no longer possible to place the bracelet).
  • The Zoomarine+Hotel bracelet is personal and non-transferable and placed on each visitor's wrist.
  • If the bracelet is not presented or has in any been tampered with, access on the remaining days is automatically void.
  • Check in advance all terms and conditions when booking the hotel stay, as well as the conditions and rules of the theme park.
  • For more information about your reservation or partner hotels, please contact:
    • PORTIMAR
    • Tel: +351 282 470 006 (Weekdays: from 09h to 18h)
    • Email: zoomarine@portimar.pt

Group Visits (20pax /50pax)
  • Early booking required (7 days). Minimum of 20 paying people per group.
  • Driver & organiter with free entry.
  • 1 free group photo.
  • Lunch menus are optional.
  • Absences are non-refundable.

School Visits
  • Early booking required (7days). Minimum 10 paying students.
  • 1 teacher free + 1 teacher free for every 10 paying students.
  • Motorist with free entry.
  • 1 group photo offer.
  • Menu 1 and 2 recommended for children between 3 and 11 years.
  • Lunch menus are optional.
  • Free pedagogical activities and material.
  • Absences are non-refundable.

Birthday Parties
  • Available during the opening hours of the theme park, except in August
  • Early booking required (7 days). Minimum of 20 paying people.
  • Free entrance and menu for the birthday girl or boy (required to present ID or Passport).
  • Birthday menu included in the price.
  • 1 group photo offer.
  • Absences are non-refundable.

Zoomarine Transport Service
  • The transportation ticket is valid both ways from the agreed pick up point to Zoomarine and the return trip at the end of the day. (prices includes going and returning trip).
  • Babies and children under a 1 meter high, travel free-of-charge, however a seat must be booked!
  • The transport service may only be booked together with the Zoomarine or Dolphin Emotions experience entrance ticket. This service cannot be sold separately.
  • Should you want to make use of transport to the 2nd day visit, this should be acquired separately in the park ticket office, during the 1st day visit (subject to transport service availability).
  • Visitors who have purchased the transportation service must first check pickup times and locations, and be on site 5 minutes before pickup time.
  • It is the responsibility of the visitor to be in the designated time and place of the transport, otherwise it will be deemed as missed(non-refundable absences).
  • The return trips start from 4 pm onwards. Your bus driver will inform you of the time of your return, when you arrive at the park.
  • All Zoomarine drivers and vehicles (buses, mini-vans and passenger vehicles) are duly certified and meet all road safety requirements and rules.

Summer Camps (ATL) – Zoomarine Guardians / SAM's Club
  • Zoomarine Summer Camps (ATL) have their own participation rules and must be consulted prior to the participants registration.
  • The Summer Camps (ATL) are also subject to the theme park operating and safety rules.

2) DOLPHIN EMOTIONS EXPERIENCES (DEM)

  • Theme park admittance included in the participant ticket. (Dolphin Emotions Premium, DEM Exclusive e DEM Underwater) as well as the accompanying spectator ticket, and the same theme park operating and safety rules apply.

Dolphin Emotions Premium / Exclusive Participants
  • Each Dolphin Emotions Premium session integrates up to a maximum of 12 participants. On the day of the experience participants can acquire the video and/or photographs of the experience.
  • Each Dolphin Emotions Exclusive session consists of a minimum of 2 participants and a maximum of 5 participants. The selection of this experience is also recorded, with a video and photo album offered to participants at the end.
  • The Dolphin Emotions experience starts with an educational talk, imparting various facts about the bottlenose dolphin, its biology and ecology.
  • Then, participants spend about 30 minutes in the water, where, under the supervision of a trainer, they are invited to meet the dolphins, experience moments of tenderness and affection and perform an aquatic behaviour sequence with these extraordinary ambassadors of the ocean.
  • During the whole experience, participants are accompanied by an educator who will be able to answer your questions.
  • Including the educational session, the time spent getting changed and the session in the water, the total duration of the experience is approximately 90 minutes.
  • Necessary to present identity card or passport as a proof of the participants age.
  • In order to take part in any of the DEM Premium or Exclusive Experiences participants must:
    • Be six years old or over;
    • Children with 6 or 7 years may only take part if accompanied by another participant 16 years old or over;
    • Know how to swim and be in good physical shape.
  •  For safety reasons the following people cannot participate in any of the experiences:
    • Pregnant women,
    • People with strong physical or mental disabilities (as this may limit the capacity to fully understand instructions and/or perform the aquatic activities),
    • People with skin disorders,
    • People under the influence of alcohol or drugs,
    • People with hydrophobia,
    • People with any other condition which may compromise the participant or the dolphins’ well-being.
  • Main requirements to be respected:
    • Be at the Dolphin Emotions reservation stand 45 minutes before the start of the session in order to register and become familiar with the rules of participation (delays are not refundable).
    • Remove all personal objects such as: earrings, necklaces, watches, bracelets, hard contact lenses, glasses, photo and video cameras, hair accessories or any other object that can cause the dolphins harm either by ingestion or abrasion.
    • Wear a wetsuit or neoprene vest (provided by Zoomarine), underneath the wetsuit, one should wear bathing suit (use of a t-shirt is optional)
    • Take a shower with the wetsuit on (remove all make-up).
    • Fully respect all instructions given by Zoomarine staff.
    • Treat all dolphins with respect, avoiding any attitude or behaviour which may cause stress or injury to the specimen.
    • Keep a quiet and calm attitude at all time.

Dolphin Emotions Underwater Participants
  • Each Dolphin Emotions Underwater session consists of a minimum of 2 participants and a maximum of 6 participants.
  • The initial phase of the Dolphin Emotions Underwater experience consist in a first approach to scuba diving and adaptation to the underwater environment. This first step will be taught by a certified Subnauta dive instructor and may be accompanied by a Zoomarine Educator.
  • After a successfully adaptation to the underwater environment, the experience starts with an educational talk, imparting various facts about the bottlenose dolphin, its biology and ecology.
  • Then, participants spend about 30 minutes in the water, where, under the supervision of two Zoomarine trainers and a Subnauta dive instructor, they are invited to meet the dolphins, experience moments of tenderness and affection and perform a subaquatic behaviour sequence with these extraordinary ambassadors of the ocean.
  • Including the diving baptism, the educational session, the time spent getting changed and the session in the water, the total duration of the experience is approximately 150 minutes.
  • Each session has a minimum of 2 participants and a maximum of 6.
  • Necessary to present identity card or passport as a proof of the participants age.
  • In order to take part in a Dolphin Emotions Underwater experience participants must:
    • Be 10 (ten) years old or over;
    • Know how to swim and be in good physical shape;
    • Undergo the diving baptism included in the programme or bring proof of a valid diving course;
    • Maintain a good mental and physical condition to dive;
    • Don't be under the influence of alcohol or drugs;
    • Use the diving equipment as indicated by the instructors;
    • Listen and follow all the instructions and orientations of the dive and always comply with the indications given by the instructors;
    • Breathe normally during the dive, do not hold your breath and avoid hyperventilating;
    • Avoid extreme physical efforts whilst in the water, underwater and dive within your physical limitations.
  • For safety reasons the following people cannot participate in any of the experiences:
    • Pregnant women,
    • People with strong physical or mental disabilities (as this may limit the capacity to fully understand instructions and/or perform the aquatic activities),
    • People with skin disorders,
    • People under the influence of alcohol or drugs,
    • People with hydrophobia,
    • People with any other condition which may compromise the participant or the dolphins’ well-being.
  • Main requirements to be respected:
    • Be at the ZoomarineTours Kiosk inside the park 30 minutes before the start of the session in order to register and become familiar with the rules of participation (delays are not refundable);
    • Remove all personal objects such as: earrings, necklaces, watches, bracelets, hard contact lenses, glasses, photo and video cameras, hair accessories or any other object that can cause the dolphins harm either by ingestion or abrasion;
    • Wear a wetsuit or neoprene vest (provided by Zoomarine), underneath the wetsuit, one should wear bathing suit (use of a t-shirt is optional);
    • Take a shower with the wetsuit on (remove all make-up);
    • Fully respect all instructions given by Zoomarine staff;
    • Treat all dolphins with respect, avoiding any attitude or behaviour which may cause stress or injury to the specimen;
    • Keep a quiet and calm attitude at all time.

Commercial Information:
  • Each Dolphin Emotions Premium e DEM Exclusive participant will need to purchase a ticket specifically for one of the experiences.
  • Each Dolphin Emotions Underwater participant will need to purchase with Subnauta a ticket specifically for the Dolphin Emotions Underwater.;
  • Each accompanying-spectator will need to purchase a specific ticket to be able to accompany the participant;
  • Entrance to Zoomarine theme park is included in the participants ticket for the day of the experience;
  • Children under 1,00 meter of height may attend for free as spectators accompanying the participant;
  • The spectators will watch from a location adjacent to the pool where the session takes place. Spectators will not have access to the dolphins;
  • Zoomarine reserves the right to use the participant’s images of the Dolphin Emotions. The captured images will be used, exclusively, in a video/dvd/photos production to be commercialized to those participants.

Purchasing Dolphin Emotions Experience Tickets
  • You can purchase your Dolphin Emotions Premium or Dolphin Emotions Exclusive participation ticket online, at the park's ticket office or through our official Zoomarine agents.
  • The Dolphin Emotions Underwater experience is acquired and reserved exclusively with the official Zoomarine partner - Subnauta, Dive Center
  • For more informations and bookings for the Dolphin Emotions Underwater, please contact:
  • The following tickets for the Dolphin Emotions Premium and DEM Exclusive Experiences can be purchased at Zoomarine's online ticket office:
    • Premium Individual Participant
    • Exclusive Private Session (2Pax)
    • Exclusive Extra Participant (max. 3Pax)
    • Accompanying Spectator
    • Dolphin Emotions Premium GIFT;
  • The Zoomarine online ticket service allows you to make payments by Multibanco-ATM (Portugal only), Credit Card and Paypal.
  • The payment pages are responsibility of Redunicre and Paypal. For bigger safety and privacy, no other entity has access to the data inserted, so any mistakes occurring during the payment process and validation are the entire responsibility of the user and the respective entities.Prices stated in Zoomarine site are only allowed for electronic tickets acquired in the online ticket office, excepting (special ticket, group visit ticket, birthdays, school and guided visits, 2nd Day visit and theme parties).
  • The Zoomarine Electronic Ticket can be presented directly at the park entrance in digital format (smartphone) or printed format (paper).
  • To benefit any discount campaigns, promotions, agreements or partnerships, etc, the visitor should present at the time of purchase the respective document (discount coupon, card, proof of age, etc). Non presentation of these, invalidates any discount/offer. The campaigns and promotions are not accumulative.
  • Park Management reserves the right to change any prices, suspend or alter campaigns and/or promotions when considered appropriate without the need to pre-warm the users.

Dolphin Emotions Premium Gift
  • This voucher allows the holder to enjoy a “Dolphin Emotions Premium” experience.
  • This voucher allows the holder to visit the Zoomarine theme park on the day of the experience.
  • The experience can only be enjoyed on a date within the voucher validity period, where is required to make an advance booking.
  • Gift Validity Period: 1 year from date of purchase.
  • The booking can be made by phone No. +351 289 560 306 or e-mail: dolphin.emotions@zoomarine.pt , always mentioning the voucher code.
  • When you make your booking, you will be given a date and time of the session, which shall be entered in their respective fields of the voucher.
  • The date and time for enjoying the experience is subject to availability at the time of the booking which is why it is recommended that the booking be made with minimum notice of 30 days.

Cancellations and non-attendance policy:
  • All reservations must be cancelled with 2 days notice (until 5pm on the second day before the reservation).
  • All participants should arrive at least 45 minutes before the start of the session.
  • In the event of non-attendance by a participant (arriving 45 minutes before the start) with the reservation not having been cancelled beforehand (with 2 days notice), the full amount will be charged and no refunds will be possible.
  • Should Zoomarine be obliged to terminate the experience, due to climatic, technical or zoological reasons, we reserve the right to postpone the session or transfer it to another date.
  • If the participant is unavailable at the new time, he or she will be reimbursed for the cost of the program.

3) LEGISLATION

Law and Venue
  • Portuguese Law will apply to any matters not regulated by the present conditions.
  • In the event of litigation as regards the interpretation or application of the present conditions, the venue of the district of Albufeira is competent, specifically waiving any other. Although it has been translated to english and spanish, the portuguese document prevails over the translated version.
Litigation
  • In case of litigation the consumer may appeal to:
  • Centro de Arbitragem de Consumo do Algarve
  • Edifício Ninho de Empresas, Estrada da Penha
  • 8005-131 Faro
  • Tel: 289 823 135
  • Fax: 289 812 213
  • Email: apoio@consumoalgarve.pt
  • www.consumoalgarve.pt
The acquisition of any Zoomarine products / services implies full and unconditional acceptance of all the operating and safety rules, and its previous knowledge the sole responsibility of the visitor.