Terms of Use and General Conditions

The Terms and Conditions, the Privacy Policy and the Cookies Policy set out herein cover all the sites involving brands, products or services of the company Mundo Aquático, S.A. as is the case of the site you are visiting.

Terms of Use and General Conditions

1. Website Zoomarine | Zoomarine Electronic Ticket Office
  • The Zoomarine website, the Zoomarine Electronic Ticket Office and the Zoomarine Agent Portal are services rendered by Mundo Aquático - Parque Oceanográficos de Entretenimento Educativo, S.A. at the following sites:
    • http://www.zoomarine.com
    • http://www.zoomarine.pt
    • http://tickets.zoomarine.pt
These sites aim to provide a series of specific services with public and private functionalities.
  • The present General Conditions apply to the websites Zoomarine and Zoomarine Electronic Ticket Office (henceforth called Tickets.Zoomarine) and there may be Specific Conditions for certain services provided via the aforementioned electronic addresses.
  • Access to the websites constitutes acceptance by the user of these Terms of Use and General Conditions which are in force as from the date of his first access to the website.
  • Mundo Aquático, S.A., reserves the right to modify the present Conditions and Terms at any time or review the Privacy Policy set out herein. The user is responsible for reading and reviewing them whenever he accesses the sites so as to learn of any alterations made.
2. Copyright and other Intellectual Property Rights
  • Zoomarine and Tickets.Zoomarine are registered websites and the services provided by the actual websites are the responsibility of Mundo Aquático - Parques Oceanográficos de Entretenimento Educativo, S.A. whose registered offices are situated at Av. Paulo Sexto, Edif. Marvi Lj.2, borough of Marvila, district of Lisbon, Post Code 1900-784, Taxpayer No.502 217 235 and registered with the Registrar of Companies of Lisbon under no.762/1989-09-12..
  • The actual contents of Mundo Aquático, S.A., including brands, designs, logos, text, images and audio and video materials solely belong to the latter or to third party holders who are authorised to include them at the website, being protected under the general terms of the law and by national and international legislation on Intellectual Property protection. It is forbidden to exhibit, reproduce, distribute, modify, transmit or use the contents in any way for any public or commercial purpose without the prior, express consent in writing of Mundo Aquático, S.A.
  • However, the user may print any excerpt of material contained at these sites provided that this is not altered in any way, either for personal and non-commercial use, including an indication of the source and copyright and provided that any other indication of ownership is not removed.
3. Conditions of Use
  • Use of the Zoomarine and Tickets.Zoomarine websites is free-of-charge.
  • However, the User may subscribe to products and services through the websites which may be associated with costs and conditions.
4. Responsibility
  • The Zoomarine and Tickets.Zoomarine websites are endowed with sufficient security levels; however, insofar as is allowed by law, Mundo Aquático, S.A. will not be liable for any direct or indirect damages (including, merely by way of illustration, any damages owing to a loss of data or benefits) deriving from use of the website as well as:
    • Delays, interruptions, errors and suspensions of communications originating in factors outside their control, to it, any shortcomings or failings caused by the communications’ network, electric circuit or communications’ services provided by third parties, the computer system, modems, connection software or any computer viruses.
    • Any failings or damages deriving from the incompatibility of the services or contents of the website with other services, contents or computer programmes utilized by the user.
    • Misuse of services and contents made available by Mundo Aquático, S.A. such as chat rooms, news groups, forums, blogs, personal pages etc.
    • Creation of a false identity, use of ‘clones’ or any other means allowing the website to be browsed with a false identity or appearance for whatsoever reason, particularly with a view to misleading third parties about the identity of the sender or origin of the message.
  • Hence, any technical, logistical or technological resources are forbidden by dint of which a third party can directly or indirectly benefit, for profit or not for profit, from the contents of the website or from the effort made by Mundo Aquático, S.A. for its operation. To be precise, unless specifically
    authorised, all banners, links, hyperlinks, framing or anything similar are forbidden which may be established for directing to the Zoomarine and/or Tickets.Zoomarine websites. Any infringement of the provisions of this point will be regarded as an attack on the legitimate intellectual property rights of Mundo Aquático, S.A., on its websites and on the contents thereof.
5. Updating Contents
  • Mundo Aquático, S.A. reserves the right to make alterations and corrections, suspend or close the websites when it sees fit and without the need to provide users with prior notice.
6. Cancellation, refund and no-show policy
7. Law and Venue
  • Portuguese Law will apply to any matters not regulated by the present conditions.
  • In the event of litigation as regards the interpretation or application of the present conditions, the venue of the district of Albufeira is competent, specifically waiving any other. Although it has been translated to english and spanish, the portuguese document prevails over the translated version..
8. Litigation
  • In case of litigation the consumer may appeal to:

Privacy Policy

1. Personal Data
  • Mundo Aquático, S.A. undertakes to respect the legislation in force regarding personal data protection and not to grant, in any way or under any conditions, this information to third party entities.
  • Any personal data gathered during use of the Zoomarine and Tickets.Zoomarine websites and the Zoomarine Agent Portal will be included in a data file owned by Mundo Aquático, S.A. to study the relationship of the latter with the Users of the services, as well as to develop the commercial activities of the company vis-à-vis the Users, including the sending of information, promotional and advertising materials to the Users in accordance with the conditions accepted by them.
  • The Agent data gathered in the context of joining the Zoomarine Agent Portal is automatically processed and its provision is mandatory, being essential for the rendering of the Service by Mundo Aquático, S.A.; any omission or inaccuracy of the data supplied by the Agent is his sole, entire responsibility.
  • Under the terms of the applicable legislation, the User is guaranteed, at no extra cost, the right to access, rectify and update his personal data by way of a request in writing by letter or e-mail, well as the right to object to the use thereof for the purposes foreseen in the previous number
    above. To this end he must contact the entity responsible for personal data processing at the e-mail digital@zoomarine.pt or by post at: 
    • Mundo Aquático, S.A.
    • A/c: Responsável Gabinete Marketing Digital
    • EN 125 – KM 65, Guia,
    • 8201-864 Albufeira, Portugal
  • Mundo Aquático, S.A. does not assume any responsibility deriving from the use of personal data provided by the Users which is inaccurate, incomplete or not updated.
  • As the Internet is an open network, any data circulating thereupon may be seen and used by third parties. Hence, Mundo Aquático, S.A. can only guarantee the security of data stored internally and owned by it.
2. Communications and Notifications
  • The User agrees to receive any communication and/or notification related with Zoomarine at the address and/or e-mail previously indicated and with his express authorisation.

Cookies Policy
  • We use cookies on this website. When browsing, you agree to this policy and the consequent use of cookies in accordance with the conditions described.
1. What are cookies and for what they serve?
  • Cookies are small data files that stored on your computer, tablet, phone or other device with Internet access through the browser. The information collected by cookies are sent back to the site server whenever the browser opens one of your pages.
  • Cookies help determine the usefulness, interest and use of a site, allowing a faster and more efficient navigation. Avoid repeated entry of the same information.
2. What type of cookies are used on the website?
  • There are two main kinds of cookies: session and the permanent. Session cookies are temporary and only remain in the cookie file until you leave the site, and are erased when you close your browser. The information obtained is used to analyze traffic patterns, which facilitates identification of problems. Permanent cookies are saved until its expiration date
    or when you delete them manually . They are used whenever the user makes a new visit to the site for a more personalized service, adjusting the navigation to your interests.
  • We use cookies for various purposes. The analytical cookies are used anonymously for statistical purposes. Cookies functionality keeps user preferences. Third-party cookies measure the success of applications and can be used to customize the buttons, menus, icons and other graphical user interface components with user data (called widgets).
  • We do not store personally identifiable information in the cookies we use. We also do not use cookies to target ads to our users based on their browsing, or for other advertising purposes themselves or others.
3. How to manage cookies?
  • All browsers allow the user to accept, decline or delete cookies at any time by configuring the appropriate settings on the appropriate browser. You can set cookies on the menu "options" or "preferences" on your browser.
  • Note that to disable cookies, autofill loses some data, such as login. Moreover, it can prevent some online services to work properly, affecting the site navigation.